5/16/2023 0 Comments Black area of desktop covers![]() This can be the result of some object hitting the screen, a drop, attempting to close the lid while an object is on the keypad area, or even holding the laptop by its screen.įigure 3: An example of black splotches or ink spots on the LCD panel.įigure 4: An example of a cracked or broken screen with black splotches or ink spots on the LCD panel. Internal cracks typically occur due to excessive force on the screen. The internal glass has cracked allowing the liquid crystal to pool into areas of the screen. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.įigure 1: An example of a display panel with scratches.įigure 2: An example of a display panel with cracks and broken glass.īlack splotches or ink spots of various sizes The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. NOTE: Other damages may be considered customer induced if determined by Dell Technical Support, an on-site field engineer, or at the mail-in repair center. What are the most common types of accidental damage to the LCD panel of a Dell laptop or monitor? No, accidental damage is covered for Dell computers or monitors which are covered under the Accidental Damage Service offering for that specific product.įor more information about Dell Limited Hardware Warranty and Dell's Accidental Damage service offering, see the Dell Warranty & Support Services page. Is accidental damage covered under the basic warranty of my Dell computer? ![]() For more information about dead or stuck pixels, see the Dell Display Pixel Guidelines. Accidental Damage must not be confused with an occasional dead or stuck pixel on the LCD panel. Such types of damage are only covered under an Accidental Damage service offering which is an optional add-on to the basic warranty of the product. Such damage is often the result of a drop or an impact on the LCD screen or any other part of the product which may render the device non-functional. Accidental damage is not covered under the standard warranty of the product. What is accidental damage (also referred to as Customer Induced Damage)Īccidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure.
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